![]() ★ Few portal users transmitted their health data to a service or app, however, there has been a significant increase in the transmission of data to another healthcare provider – a 7 percentage point increase from 2017 ★ About one in five patient portal users transmitted their health data to an outside party (i.e., another healthcare provider, caregiver, or app/service) in 2020 – this represents a 7 percentage point increase since 2017. ![]() ★ Nearly nine in 10 patient portal users viewed test results in their portal in 2020 – this proportion has remained high since 2017. Individuals who access their portal at least once in the past year are referred to as “patient portal users”.Ībout a third of patient portal users downloaded their online medical record in 2020 – this proportion has nearly doubled since 2017. Data for “Request correction of inaccurate information” and “Add health information” were not collected in 2020. Denominator represents individuals who accessed their portal at least once within the last year. Notes: *Significantly different from 2017 (p<0.05). ★ More than half of patient portal users viewed clinical notes written by their health care provider in 2020.įigure 5: Percent of patient portal users who performed various functionalities in the past year, 2017-2020. ★ One in 10 patient portal users requested a correction of inaccurate information posted in their portal in 2019. ★ About a quarter of patient portal users added health information to their portal to share with their health care provider in 2019 – this represents a six percentage point increase from 2017. ★ About six in 10 patient portal users exchanged secure messages with their health care provider in 2020 – this represents a 10 percentage point increase from 2017. Individuals’ use of patient portals to communicate and share health information has increased since 2017. Denominator represents individuals who accessed their patient portal at least once within the past year (referred to as “patient portal users”). Notes: *Significantly different from reference group within each frequency category (p<0.05). ★ Among patient portal users who accessed their portal 3 to 5 times in 2020, there was no significant difference in the methods individuals used to access their portal.įigure 4: Methods used by patient portal users in the past year by frequency of access, 2020. ★ Among patient portal users who accessed their portal 1 to 2 times in 2020, 26 percent used both a computer and a smartphone health app compared to about four in 10 who used a computer or smartphone only. ★ Among patient portal users who accessed their portal 6 or more times in 2020, 45 percent used both a computer and a smartphone health app compared to 22 percent who used only a computer and 28 percent who used only a smartphone health app. Patient portal users who access their health information using multiple methods access their portal more frequently than those who use only one method. Individuals who access their portal at least once in the past year are referred to as “patient portal users”. Notes: Denominator represents individuals who accessed their patient portal at least once within the past year. The brief also examines individuals’ use of smartphone health apps to manage health information, and the role of provider encouragement in prompting individuals to use these tools.įigure 3: Methods individuals use to access their patient portal, 2020 These findings largely reflect pre-pandemic rates of individuals being offered and subsequently using their online medical record, also known as a patient portal. ![]() adults which was fielded from January 2020 through April 2020. This brief analyzes data from the Health Information National Trends Survey (HINTS), a nationally representative survey of U.S. ![]() This rule implements key provisions of the 21st Century Cures Act that require certain certified health IT developers to adopt secure, standards-based application programming interfaces (APIs) that enable individuals to access and manage their health records using a smartphone health app of their choice (2). ![]() In May 2020, the Office of the National Coordinator for Health IT (ONC) finalized federal rulemaking that aimed to increase the access, exchange, and use of electronic health information by patients and their caregivers (1). ![]()
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